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Refund Return Policy

At UBOARD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return and refund policy.

Return & Refund Eligibility

  • Our policy lasts 7 days from the date of delivery. If 7 days have passed, we won’t be able to offer a refund or exchange.

  • To be eligible for a return, the product must be unused, in its original condition, and with the original packaging.

  • A valid proof of purchase (invoice) is required.

  • Unboxing video and invoice photo are mandatory as proof for processing refunds.

Valid Reasons for Returns & Refunds

  • The product is damaged or defective upon delivery.

  • The item received is different from what was ordered.

  • Any technical issues with the product (must be verified by our team).

🚫 No refunds or replacements will be issued if:

  • The product is used, altered, or not in its original condition.

  • There is a variant mismatch from the customer's end.

  • The product is fully functional and free from defects.

Refund Process

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed via Paytm, UPI, or Bank Transfer (Bank Account Number + IFSC Code + Bank Name required).

  • In special cases, refunds may be processed on the same day.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account.

  2. Contact your credit card provider (it may take time to reflect).

  3. Contact your bank regarding processing delays.

  4. If you still haven't received your refund, reach out to us at uboard.support@gmail.com or call +91-9810 000741.

Sale Items & Gifts

  • Only regular-priced items are eligible for refunds. Sale items are non-refundable.

  • If the item was a gift, you will receive store credit upon return.

Return Shipping

  • Customers are responsible for return shipping costs, which are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item safely.

We value your trust and aim to provide the best customer experience. If you have any concerns, our support team is always ready to assist you! 💙